In February 2022
Field Audit Team
Inefficiency in Data Collection
The field audit team faced challenges in efficiently collecting data during audits due to the use of paper checklists. Auditors struggled to accurately record information, resulting in missing or incomplete data.
Manual Data Entry Errors
The reliance on manual data entry when transferring information from paper checklists introduced the risk of errors. Auditors occasionally misinterpreted or mistyped information, leading to inaccuracies in the final audit report and compromising the reliability of the findings.
Delayed Report Generation
Generating audit reports using paper checklists was a time-consuming process. This delay in report generation affected the timely processing of loan applications and led to customer dissatisfaction due to prolonged decision-making processes.
Limited Accessibility and Sharing
The field audit team faced challenges in accessing past audit records when needed and encountered difficulties in sharing audit findings with relevant stakeholders. The lack of efficient accessibility and sharing mechanisms hindered collaboration and decision-making processes.
Lack of Real-time Updates
The paper checklists used during field audits did not provide real-time updates. Auditors had to wait until data was transferred to a digital system for analysis and reporting, resulting in delays that impacted the accuracy and relevance of the information. This delay potentially led to missed opportunities or ineffective decision-making.
Rupeek offers a convenient and quick way for individuals to obtain loans by using their gold jewelry as collateral. The loan amount is determined based on the value of the gold and other factors. Customers can request a loan by visiting Rupeek’s website or through their mobile app. VIDUR – Field Operations application, helped our feet-on-street staff to capture all Audit related information. It automated and digitized our auditing, validation & verification processes. An easy to use Application for companies that provide doorstep facilities
Associate Director – Quality & Audit at Rupeek
Why Vidur
Vidur was introduced as a solution to resolve the inefficiencies associated with paper checklists during field audits in the home loan industry. By leveraging the capabilities of Vidur, the client team aimed to enhance the efficiency and effectiveness of the auditing process.
What We bring to the table
Streamlined Data Collection:
Vidur enabled the client team to digitize their field audits, allowing their workforce to act as field observers. With a mobile-centric application, standardized data collection became seamless, and field executives could easily capture essential information using the user-friendly app interface.
Efficient Checklist Management
Vidur simplified the process of creating checklists by transforming existing paper checklists or Excel spreadsheets into intelligent inspection forms.
Customized Templates for Relevant Information
The client team could tailor their templates in Vidur to gather essential information specific to their needs. Customization options, such as multiple-choice responses, checkboxes, and the ability to include instructions and reference images, ensured that the right data was captured during inspections.
Enhanced Communication and Engagement
Vidur facilitated effortless connection and engagement with the team, regardless of their location. Through features like Heads Up, audio messages could be created and sent within seconds, simplifying workplace communication and fostering better collaboration among team members.
Real-time Updates and Notifications
With Vidur, the client team stayed informed with real-time frontline updates. Automated notification workflows were customized to ensure that the right individuals received timely notifications, enhancing situational awareness and enabling swift decision-making.
These features of Vidur helped the client team address the challenges they faced with paper checklists during field audits, ultimately improving the efficiency, accuracy, and effectiveness of their auditing processes.
What have we delivered?
